FAQs — Frequently Asked Questions
Hair Quality & Sourcing
- What makes EMM LUXURY Hair different from standard hair extensions?
- Our hair is 100% ethically sourced, premium virgin hair with intact, aligned cuticles. It undergoes zero harsh chemical processing, ensuring natural shine, longevity, and a tangle-free experience that mimics natural hair.
- What is the difference between Single Donor and Multiple Donor hair?
- Single donor hair comes from one individual, meaning the texture, bleachability, and cuticle direction are perfectly uniform. This represents the highest tier of luxury hair available.
- Can EMM LUXURY Hair be bleached, dyed, and heat-styled?
- Yes. Because our hair is completely natural and unprocessed, it can be bleached up to a level 10 (lightest blonde) and styled with hot tools just like your own hair. We always recommend professional colouring to maintain hair integrity.
Sizing, Selection & Fit
- How do I choose the correct cap size for my glueless wig?
- We offer a comprehensive sizing chart on our website. Measure your head circumference, front-to-nape, and ear-to-ear using a soft tape measure to ensure a flawless, secure fit.
- What density should I choose?
- Density refers to the thickness of the hair. We offer 150% (natural/everyday fullness), 180% (glamorous volume), and 200%+ (maximum luxury thickness).
- What is HD Lace, and why is it premium?
- High-Definition (HD) lace is the thinnest, most undetectable lace on the market. It melts seamlessly into all skin tones without heavy tinting, offering an incredibly realistic hairline.
Longevity & Maintenance
- How long will my EMM LUXURY Hair last?
- With proper maintenance, our luxury bundles and wigs can last between 1 to 3+ years. Lace closures and frontals may need replacement periodically due to natural wear and styling.
- How often should I wash my luxury wig or installations?
- We recommend washing your hair every 10 to 14 days, or after about 15–20 wears, to prevent product buildup and keep the hair moving naturally.
- Can I swim or exercise in my luxury hair?
- While you can, we advise avoiding regular exposure to pool chlorine and ocean saltwater. If you do swim, protect the hair in a high bun or braid, and wash it immediately afterward using moisturizing products.
Orders, Shipping & Policy
- How long does processing and shipping take?
- Because our products are meticulously inspected and crafted to luxury standards, processing typically takes 1–3 business days for ready-to-ship items, followed by express shipping which takes 1–5 business days depending on destination. Custom orders may require longer processing—please check individual product pages.
- Do you offer customisations (e.g., pre-plucked, bleached knots)?
- Yes, many of our premium units come pre-plucked with pre-bleached knots for a ready-to-wear experience. Please check the specific product description for exact details or contact our Custom Orders team for bespoke options.
- What is your return and exchange policy?
- Due to the hygienic nature of luxury hair, we accept returns or exchanges only on unaltered, unworn items with security tags and lace intact within 14 days of delivery. Custom-coloured or altered items are non-returnable. For full policy details, see our Shipping & Returns page.
Need more help?
If you'd like, I can expand any answer into a longer guide, add FAQ items for wholesale, custom wig-making, or add illustrated how-to steps. Contact us via WhatsApp: +44 7836 618293.