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Shipping & Returns

Everything you need to know about delivery times, costs, and our exchange policy.

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Free delivery
Mon – Sat

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DHL Express — £28
Mon – Fri

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1–3 days processing
then 2–5 days UK delivery

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Within 24 hours
of payment

UK Standard Orders

Final Sale Policy: All sales are final once payment is received. No refunds are provided.
Faulty Items: Replacements or exchanges are only granted if the item was sent faulty and remains completely unused and unworn.
Style Changes: You can request a style change within 24 hours of payment. Any price difference must be settled before processing.
Shipping Cost & Days: Standard Service deliveries are free of charge. Deliveries are made Monday to Saturday, excluding Sundays and public holidays.
Ready to Ship (In-Stock Items): Subject to a 1–3 working days processing time before shipment. Once shipped, UK delivery takes 2–5 working days.
Standard Inventory: Subject to a 3–5 working days standard processing and quality check window before dispatch. Once shipped, delivery takes an estimated 5–10 working days.
Tracking & Signatures: You will receive a tracking email once dispatched. Wigs and bundles require a signature upon delivery. If you are not home, the courier will leave a delivery note.

Final Sale Policy: All sales are final once payment is received. No refunds are provided.
Style Changes: Allowed within 24 hours of payment. Any price difference will be transferred if necessary.
Shipping Cost & Days: DHL Express deliveries cost £28. Deliveries run Monday to Friday, excluding weekends and public holidays.
Standard & Custom International Shipping: Orders are subject to a 3–5 working days processing window, followed by an estimated 7–14 working days for international transit and customs clearance.
Customs & Duties: You will receive a dispatch email when your order ships. The recipient is entirely responsible for all customs charges and import duties. Emm Luxury Hair is not liable for these fees.

Final Approvals: Before your custom unit is dispatched, we may send a final preview, invoice confirmation, or tracking information via email or WhatsApp. Once you confirm, no changes, refunds, or cancellations are permitted.
No-Cancellation Policy: Because custom units are unique and tailored to your specifications, they cannot be resold. Therefore, they fall under a strict no-cancellation, no-refund policy.
Transfer of Liability: Once the courier marks the parcel as delivered and signed for, liability transfers completely to the customer.
Lost or Stolen Packages: Emm Luxury Hair is not responsible for any loss, theft, or misplacement once the courier confirms delivery. All units are shipped via tracked delivery — you must ensure someone is available to receive the package at your shipping address.

Still have questions about your order?